Refund & Returns Policy

At Pawlo, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can help.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photos or video showing the problem, where reasonably possible

If your claim is approved, we may offer a replacement, refund, or other appropriate remedy depending on the circumstances.

Nothing in this policy limits any rights you may have under applicable consumer laws, including the Australian Consumer Law.

Change of Mind

We do not currently offer refunds or returns for change-of-mind purchases.

Please review your order carefully before completing checkout.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the shipment.

If the order is confirmed as lost in transit, we may arrange a replacement or refund as appropriate.

Refunds

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process and display the refund after it has been issued.

Original shipping charges, where applicable, are generally non-refundable unless required by law or the refund relates to an error or problem with the order.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

Orders may be processed quickly, so we cannot guarantee that an order can be changed or cancelled after it has been placed.

Contact Us

For refund, return, or order enquiries, contact:

Pawlo
Email: pawlocare@gmail.com

Please include your order number so we can assist you more quickly.