Terms of Service

These Terms of Service govern your use of the Pawlo website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Pawlo

Pawlo operates an online store offering pet-care and household pet products.

Our website is available at:

pawlocare.com

For questions, contact us at:

pawlocare@gmail.com

2. Online Store Use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity

• Attempt to interfere with the website's operation or security

• Submit false or misleading information

• Use our website or content in a way that infringes the rights of others

We may refuse or cancel orders where we reasonably believe fraudulent, abusive or unlawful activity has occurred.

3. Products

We aim to display our products, descriptions, images and prices as accurately as reasonably possible.

Product colours and appearance may vary slightly depending on your screen, manufacturing differences or photography.

We may update, modify or discontinue products without notice.

4. Pricing

Prices displayed on our website are shown in the currency selected or displayed at checkout.

Prices may change from time to time.

The price charged for an order will be the price displayed and accepted at checkout, subject to correction of obvious errors where permitted by law.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

We may cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or listing error

• Payment cannot be authorised

• We reasonably suspect fraud or misuse

• We cannot deliver to the provided address

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by third-party providers including Shopify Payments, Shop Pay or PayPal.

Your use of those payment services may also be subject to the provider's own terms and policies.

7. Shipping and Delivery

Shipping estimates provided by Pawlo are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by circumstances outside our reasonable control, including customs processing, carrier delays and unusually high shipping volumes.

Customers are responsible for providing an accurate and complete shipping address.

Please refer to our Shipping Policy for further information.

8. Returns, Refunds and Faulty Products

Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

For Australian customers, this includes rights available under the Australian Consumer Law.

9. Intellectual Property

Unless otherwise stated, the Pawlo name, branding, website design, text and original content belong to Pawlo or are used with permission.

You may not reproduce, distribute, copy or commercially use our original website content without permission, except where permitted by law.

10. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment processors, shipping providers, social media platforms and analytics providers.

We are not responsible for third-party websites or services that operate independently from Pawlo.

Any use of third-party services may be subject to their own terms and privacy policies.

11. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.

12. Liability

To the maximum extent permitted by applicable law, Pawlo is not responsible for indirect or consequential loss arising from use of the website or products where such liability may legally be excluded.

Nothing in these Terms limits any liability, consumer guarantee, right or remedy that cannot legally be limited or excluded.

13. Accuracy of Information

We aim to keep the information on our website accurate and current.

However, minor errors, omissions or outdated information may occasionally occur.

We may correct errors or update information when reasonably necessary.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this website and will apply from the date it is posted, subject to applicable law.

Changes will not remove rights already available to customers under applicable consumer law.

15. Governing Law

These Terms are governed by the applicable laws of Australia.

If you are located outside Australia, you may also have mandatory consumer rights under the laws that apply in your location.

16. Contact

Questions regarding these Terms of Service can be sent to:

Pawlo
Email: pawlocare@gmail.com
Website: pawlocare.com