Shipping policy

Shipping Policy

Thank you for shopping with Pawlo. We aim to make shipping simple, clear and reliable.

Pawlo currently ships to:

We currently offer Free Standard Shipping on all orders to Australia and the United States.

Orders are generally processed within 1–3 business days before being dispatched.

Processing times may occasionally be longer during busy periods, public holidays or due to circumstances outside our control.

Estimated delivery times after dispatch are:

Australia:
5–14 business days

United States:
5–12 business days

These timeframes are estimates and are not guaranteed delivery dates.

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Occasional delays may occur due to factors outside Pawlo's reasonable control, including:

If your order is significantly delayed, please contact us and we will assist you in checking its status.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible at pawlocare@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If your order has not arrived within the expected delivery timeframe, please contact us at pawlocare@gmail.com with your order number.

We will investigate the shipment and, where appropriate, arrange a replacement, refund or other suitable resolution.

In some cases, items within the same order may be shipped separately. If this occurs, you may receive more than one tracking number or delivery.

For any shipping questions, please contact:

Pawlo
Email: pawlocare@gmail.com
Website: pawlocare.com